常见问题

计次 · 计量 · 打卡——任何想跟踪的事,都可以变成你自己定义的记录。下面是常见问题;没找到答案就直接写邮件。 · English

📮 联系我们:app_support@lonelyman.site
来信请附上设备型号与系统版本,一般在 1–2 个工作日内回复。

数据与同步

我的数据存在哪里?会上传吗?

数据只存在你的设备本地和你本人的 iCloud 私有数据库,开发者不收集、也无法访问。详见隐私政策。

多设备之间怎么同步?

登录同一个 iCloud 账户并在系统设置中允许频迹使用 iCloud 即可自动同步。同步由系统在后台调度,偶有延迟属正常;切换一次前后台或重启 App 会触发拉取。

换新手机,数据怎么迁移?
  • 方式一:新机登录同一 iCloud 账户,数据自动同步;
  • 方式二:旧机在「更多 → 备份与恢复」导出备份文件,新机导入。
备份文件加密后密钥忘了怎么办?

加密密钥只在你的设备上使用,我们不保存、也无法找回,该备份将无法解密。建议同时保留一份未加密备份在安全位置。

记录与分析

计次、计量、打卡有什么区别?
  • 计次:数次数——咖啡几杯、俯卧撑几组;
  • 计量:记数值——体重、专注时长、跑步距离,支持单位换算;
  • 打卡:一天一勾——早睡、阅读、冥想。
记错了能改吗?能补记以前的吗?

可以。流水里左滑任意记录可编辑或删除;录入时可把时间改成过去任意时间点。

切换显示单位会丢精度吗?

不会。数值始终以基准单位无损存储,切换单位只改变显示,不改写数据。

支持作者

频迹收费吗?有功能限制吗?

频迹的全部功能对所有用户免费开放,记录类型、记录条数、看板、分析指标、备份、iCloud 同步与 Apple Watch 都没有限制。

怎么支持作者?

在 App 内「更多 → 支持作者」中可以选择:

  • 打赏:小杯、中杯、大杯咖啡三档,每次单独付款,可重复购买;
  • 月度支持:自动续订订阅,按月扣费,可随时取消。

打赏与月度支持都只是对开发者的支持,不附带任何额外功能,是否支持都不影响使用。

换手机后月度支持还在吗?怎么恢复?

在。月度支持与你的 Apple 账户绑定,新设备打开「更多 → 支持作者 → 恢复购买」即可显示支持状态。打赏是一次性的,无需恢复。

怎么取消月度支持?怎么退款?

取消:在「更多 → 支持作者 → 管理订阅」或系统「设置 → Apple 账户 → 订阅」中操作,取消后当期结束前仍显示为支持中。退款由 Apple 处理:前往 reportaproblem.apple.com 提交申请。

Apple Watch

手表上看不到我的记录类型?

先在 iPhone 端「更多 → Apple Watch」勾选要上表的类型;然后保持两台设备蓝牙连接,打开一次手表 App 即可收到。手表录入会自动回传 iPhone。

FAQ

Count · Measure · Check-in — anything you want to track can become a record type you define. Here are the common questions; if your answer isn't here, just email us.

📮 Contact: app_support@lonelyman.site
Please include your device model and system version. We usually reply within 1–2 business days.

Data & sync

Where is my data stored? Is it uploaded?

Your data lives only on your device and in your own private iCloud database. The developer does not collect it and cannot access it. See the Privacy Policy.

How do I sync between devices?

Sign in to the same iCloud account and allow Tracely to use iCloud in Settings; sync then happens automatically. The system schedules sync in the background, so occasional delays are normal. Switching the app to the background and back, or relaunching it, triggers a fetch.

How do I move my data to a new phone?
  • Option 1: sign in to the same iCloud account on the new phone and your data syncs automatically.
  • Option 2: on the old phone, export a backup from More → Backup & Restore, then import it on the new phone.
I forgot the key for an encrypted backup. What can I do?

The encryption key is used only on your device. We never store it and can't recover it, so that backup can't be decrypted. We recommend also keeping an unencrypted backup somewhere safe.

Recording & analytics

What's the difference between Count, Measure, and Check-in?
  • Count: how many times — cups of coffee, sets of push-ups.
  • Measure: a value — weight, focus time, running distance, with unit conversion.
  • Check-in: one tick a day — early to bed, reading, meditation.
Can I fix a mistake or log something from the past?

Yes. Swipe left on any record in the log to edit or delete it. When logging, you can set the time to any point in the past.

Does switching the display unit lose precision?

No. Values are always stored losslessly in a base unit; switching units only changes how they're displayed, never the stored data.

Supporting the developer

Does Tracely cost anything? Are features limited?

Every feature of Tracely is free for everyone. There are no limits on record types, records, dashboards, analytics, backups, iCloud sync, or Apple Watch.

How can I support the developer?

In the app, go to More → Support the Developer and choose:

  • Tips: a small, medium, or large coffee, paid for each time and can be bought again.
  • Monthly support: an auto-renewable subscription billed monthly. You can cancel anytime.

Tips and monthly support are purely a way to support the developer. They do not add any features, and the app works the same whether or not you support it.

Will my monthly support carry over to a new phone? How do I restore it?

Yes. Monthly support is tied to your Apple Account; on the new device open More → Support the Developer → Restore Purchases to show your support status. Tips are one-time and don't need restoring.

How do I cancel monthly support or get a refund?

To cancel, use More → Support the Developer → Manage Subscription, or Settings → Apple Account → Subscriptions. After cancelling, you remain a supporter until the end of the current period. Refunds are handled by Apple: submit a request at reportaproblem.apple.com.

Apple Watch

I can't see my record types on the watch.

First, on your iPhone, go to More → Apple Watch and turn on the types you want on the watch. Keep both devices connected over Bluetooth and open the watch app once to receive them. Entries logged on the watch sync back to the iPhone automatically.